Phone Control See the Phone screen, press buttons Remotely. Perfect for Remote Troubleshooting, Dial-Plan Validation, Help Desk and End User Training. Clusters Save multiple cluster configurations to be able to easily switch between multiple CUCM clusters Device Search The CUCM search allows you to go straight to the phone by extension, device name or description. A device tree allows you to drill down through the cluster to find the phone you want to connect to. Recently connected devices store the last 30 phones you connected to in each cluster. Ping & Trace A ping and trace tool can help you to verify network configurations and track down routing problems. Device Comparison Compare the settings of two phones to assist in finding configuration errors. View every setting or just those that are different. Basic Settings Changes Update the most common settings without having use the CUCM webpage. Text Messaging Send text messages to one or multiple phones at a time. Call Detail Records View the call history from CDR directly in Phone Remote.